Free shipping on all orders
SHIPPING & RETURNS
SHIPPING POLICY
At Vyelle Store, we make sure your order is carefully packaged and prepared for a safe delivery. Shipping costs and estimated delivery times are displayed at checkout, so you’ll always know what to expect before completing your purchase. We work with trusted delivery partners to make your shopping experience as smooth and convenient as possible.
IWe carefully package each order to help ensure your products arrive safely and securely. Shipping costs and delivery times may vary depending on your location and are shown at checkout. We work with trusted shipping partners to provide a smooth and reliable delivery experience from Vyelle Store to your door.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange, subject to the conditions outlined below.
Returns
Items may be returned within 30 days of delivery, provided they are unused, unworn, in their original condition, and with all original packaging and tags intact. Items that show signs of use, damage, or alteration may not be eligible for a return.
To request a return, please contact our customer service team with your order number and the reason for the return. Once your request is approved, we will provide you with the necessary return instructions.
Exchanges
If you received the wrong item, an incorrect size, or would simply like to exchange an eligible product, please contact us within 30 days of delivery. Exchanges are subject to product availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow a few business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are generally non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item.
For any questions regarding returns or exchanges, please contact our customer support team. We are always happy to help.